tools for your defence....

We don't really hate Foxton's....but we do hate some of the things the industry allows to occur that leave us out of pocket or inconvenienced. This is why we have created this page with a few tools to fight back with. If you have any ideas to add just leave a comment to this page.

To kick it off here is the first link we think you will find useful:

Quote: (From the home page of the Property Ombudsman...)

A Consumer Guide, available in the offices of all sales and lettings agents who have joined the TPO, informs complainants that:

'Your complaint may be considered by the Ombudsman, if you believe that the agent has:

• infringed your legal rights; or
• failed to follow the rules and obligations set for agents under any code of practice to which they may subscribe; or
• treated you unfairly; or
• been guilty of maladministration (including inefficiency or undue delay)

in a way that results in you losing money or suffering avoidable aggravation, distress and/or inconvenience.'

The Ombudsman will not normally review a case until the internal complaints procedure of the agent has been exhausted. If you need guidance on what to do, please contact us and we will be able to assist you.

and a few more:

British and Irish Ombudsman Association
This site lists the ombudsmen and other complaint-handling bodies who may be able to help you, if you have a complaint.

Financial Ombudsman Service
The independent service for settling disputes between businesses providing financial services and their customers.

Office of Fair Trading
Enforces consumer protection law and competition law, reviews proposed mergers and conducts market studies.

NAEA
Information on buying and selling property, homes and houses in the UK.

Royal Institution of Chartered Surveyors
A land surveyor professional membership organization located and serving the United Kingdom.

UK Estate Agent Directory
To raise awareness of the OEA our member Estate Agents are also included in the home.co.uk Estate Agent Directory