I have just been stiffed by these unspeakable people for an 'administration fee' of £115 for withholding tax because I live offshore. The only problem is, the Inland Revenue have cleared me to receive rent without deduction for the past many years and Foxtons themselves were paying me gross for the last 3. When I got a new tenant they decided they had lost or never receive the necessary authorisation. What did they do? Email or phone me? No, just slap a charge on and wait for me to find out, which took a while as they stopped sending me statements but did not tell me how to log on.
Tax withhold
I have just been stiffed by these unspeakable people for an 'administration fee' of £115 for withholding tax because I live offshore. The only problem is, the Inland Revenue have cleared me to receive rent without deduction for the past many years and Foxtons themselves were paying me gross for the last 3. When I got a new tenant they decided they had lost or never receive the necessary authorisation. What did they do? Email or phone me? No, just slap a charge on and wait for me to find out, which took a while as they stopped sending me statements but did not tell me how to log on.
Now they refuse to refund this.
Good customer service? Or theft?