I am not sure how Foxtons recruit their staff but clearly they have a very low criteria and favour ability to hassle and screw up higher than professional and personable manner.  I have never used such a bad estate agents and would warn anyone against using them. They truely are awful. The staff, as many of you have said, are rude (talk over you and even raise their voice at you when you are speaking and you they are the party in the wrong!), arrange visits but dont turn up, don't call you back when you specifically ask them to or they need to respond to a query, lose your bank details, don't update their accounts systems to show the correct monthly rental amount and accuse you of having an arrears on your account and also do not assist when you come up against a dodgy landlord (mine charged my partner and I £40 for five cat hairs and some dust behind a pipe! Even though the flat was spotless when we moved out (photos to prove it) and when we moved in was filthy, which we complained about to Foxtons, byt they did nothing to assist. My advice is avoid them at all costs!