I got my husband to go into the office and ask for it back - we were encouraged by Foxtons to end the lease early because my tenant wanted to leave, but of course that meant Foxtons charged their extortionate fees again for check in/check out (apparently checking your inventory is not included in MAKING your inventory, you only pay to have the list ,not to see if anything is still there from the list, wonder exactly what the 'management' we pay for does include). They charged the year's commission for the new tenant in advance but did not in any way attempt to repay the commission for the previous tenant for two and a half months. The day we walked in and asked for it, we were told it had been "credited yesterday", ie the day before. After 2.5 months. I think they actually thought they would get away with keeping it.