It is your money so if you paid your commission in advance then you need to speak to the tenants, get them to cancel their standing order with foxtons and then get them to set up a new one. The only reason they wont let this happen is because this is the only way they can charge you a renewal commission.
If you have incurred any charges and you have proof from the tenants they paid in time, they foxtons should be made to pay your costs.
Good luck, and please next time use an ARLA registered agent.
Rent
Hi there,
It is your money so if you paid your commission in advance then you need to speak to the tenants, get them to cancel their standing order with foxtons and then get them to set up a new one. The only reason they wont let this happen is because this is the only way they can charge you a renewal commission.
If you have incurred any charges and you have proof from the tenants they paid in time, they foxtons should be made to pay your costs.
Good luck, and please next time use an ARLA registered agent.